Terms and conditions

1. Who we are

DollarNap is operated by IHOLDA LTD, a company registered in England and Wales (number 16890987). Our registered office is Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ. Contact us at support@iholda.com. These terms apply to use of DollarNap by guests and hosts from 2 November 2026.

DollarNap provides a marketplace for booking spaces for short, specified periods. The host supplies the space; DollarNap provides the platform, booking support and payment arrangements. A listing is not owned or managed by DollarNap unless it expressly says so. A verification check is not a guarantee of a space’s condition or of a person’s conduct.

2. Your account

You must be at least 18 to create an account or make or accept a booking. Give accurate information, verify your email and keep your sign-in details secure. Do not share passwords or payment approval codes. Tell us promptly if you suspect unauthorised use. You are responsible for bookings and content you authorise through your account.

We may request proportionate identity or business information for verification, payment or safety checks. Hosts must complete the required review before their listings are made available.

3. Booking a space

Review the listing, amenities, guest limit, house rules, dates, start and end times, displayed time zone and full price before sending a request. A request may need host acceptance; any temporary hold or response deadline shown in the booking applies. An accepted request is not proof of payment. Follow the booking’s payment and check-in requirements before travelling.

The permission to use a space is for the booked period and permitted activities. Arrive and leave within those hours. Extending a stay requires the host’s agreement and any additional booking or charge to be confirmed through DollarNap. A booking does not itself grant a tenancy; mandatory local housing and consumer law still applies.

4. Prices and payments

The booking summary shows the space charge, the 1.5% guest service fee and any optional item, the amount due and the charge currency. A refundable housekeeping caution, where required, is shown separately. Display-currency conversions are estimates unless incorporated into the final charge quote. Your bank or wallet provider may apply its own exchange rate or charges.

Payments are processed by the provider offered at checkout, which may include Stripe, Paystack or Fapshi. Mobile-money collections may appear under iHolda, the company operating DollarNap. Availability depends on the payment account country, currency and provider. You authorise only the amount and payment action you confirm. DollarNap does not need your card security code or mobile-money PIN in a support message.

A failed or expired attempt is not a successful payment. If money appears to have left your account but the booking still shows unpaid, contact support with the booking and transaction references before paying again.

5. Cancellations, refunds and cautions

Our Cancellation and refund policy forms part of these terms. For voluntary guest cancellations before the stay starts, the usual refund is 95% before the applicable deadline and 80% after it. A 5% cancellation fee is already included in those deductions; it is not charged again. The deadline is 24 hours before the start, or one hour before the start if the booking was confirmed less than 24 hours in advance. Host cancellations, an unavailable space or a failure by DollarNap receive a full refund without a cancellation fee. Requests after the start are reviewed according to what happened and your legal rights. Cancellation deductions must be reasonable, must not exceed recoverable losses, and may be reduced or waived.

A housekeeping caution is separate from the booking price. Depending on the payment method it may be a card authorisation or a collected amount. It is not insurance or a permission to cause damage. Any proposed deduction must be explained with relevant evidence and can be disputed. An unresolved report does not by itself establish liability. Release or return is subject to the inspection and dispute process and provider confirmation.

6. Guest and host responsibilities

Guests must follow the disclosed rules, respect neighbours and shared areas, use facilities safely, and leave the space in the agreed condition. Do not exceed the stated guest limit, misrepresent your identity, harass others or use a space for unlawful activity. Report access, safety or listing problems promptly and keep relevant evidence.

Hosts must have the right to offer the space, keep descriptions, photographs, amenities, access instructions and availability accurate, honour accepted bookings and maintain a safe, clean space. Hosts are responsible for applicable permissions, licences, fire and building safety, taxes, insurance and any landlord or building restrictions. Disclose material limitations and lawful safety equipment before booking. Do not place recording devices in bedrooms, bathrooms or other private areas.

Discrimination, harassment, threats and exploitation are not permitted. Describe accessibility honestly; do not claim that a space meets an accessibility standard without evidence.

7. Host fees and earnings

Any applicable platform fee or commission must be shown or agreed with the host before accepting paid bookings. Booking receipts are not the same as immediately withdrawable earnings: refunds, cautions, disputes and provider settlement may affect available amounts. During early access, hosts must confirm their payout arrangements and timing with support before accepting paid bookings. An automatic withdrawal facility is not currently offered.

8. Content and platform use

Keep ownership of content you upload. You give DollarNap permission to store, display and process it as needed to operate and promote your listing and provide the service. Upload only material you have permission to use, and avoid including other people’s private information unnecessarily. We may remove misleading, unlawful or unsafe content and restrict accounts where reasonably necessary to protect users or the service. We will explain the action where appropriate and allow you to contact support for review.

Do not bypass access controls, scrape private data, manipulate payments or interfere with the service. We may need to interrupt availability for maintenance or security work.

9. Problems, liability and your rights

Tell us about a problem at support@iholda.com, including the booking reference and the outcome you seek. We will review the available information and explain the next step. For immediate danger, contact local emergency services first.

Each party remains responsible for its own obligations. DollarNap is responsible for providing its platform services with reasonable care and skill. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. Nothing removes mandatory consumer rights, remedies for a misdescribed service, or rights against a payment provider.

These terms are governed by the law of England and Wales, subject to mandatory protections that apply where you live or the space is located. Consumers may use any courts they are entitled to use under applicable law. We do not require consumers to give up those rights.

10. Changes and contact

We may update these terms and will identify the effective date. Material changes will be brought to users’ attention where required. Changes do not retrospectively reduce the refund terms agreed for an existing booking. Contact support@iholda.com for a copy of the terms applicable to your booking or to raise a complaint.